Exchange&Refund

Exchange & Refund Policy – JANAPEHCHANA

Last Updated: November 3, 2026

At JANAPEHCHANA, customer satisfaction is our priority. We carefully check every order before dispatch to ensure that our customers receive their products in the best possible condition.

Please read our Exchange & Refund Policy carefully before placing an order.

1. Exchange Policy

We offer exchanges under the following conditions:

  • Exchange requests must be made within 7 days of receiving the order.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must not have any stains, perfume marks, damage, or signs of use.

  • Exchange requests are subject to product availability.

2. Eligible Reasons for Exchange

Customers may request an exchange in the following situations:

  • Incorrect product received.

  • Damaged or defective product received.

  • Size-related exchange, subject to availability.

If you receive a wrong or damaged product, please contact us within 48 hours of delivery with clear pictures or an unboxing video.

3. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products purchased during clearance or final sale.

  • Products that have been used, washed, or altered.

  • Products without original tags or packaging.

  • Products damaged due to customer negligence.

  • Requests submitted after the eligible exchange period.

4. Refund Policy

JANAPEHCHANA generally does not offer refunds for change of mind, incorrect size selection, or personal preferences.

However, if you receive a damaged, defective, or incorrect product and an exchange or replacement cannot be arranged, we may offer an appropriate refund after reviewing the case.

Approved refunds will be processed through the original payment method or another mutually agreed payment method, where applicable.

5. Exchange Shipping Charges

  • If the exchange is due to our mistake, such as sending the wrong or damaged product, JANAPEHCHANA will bear the applicable return and replacement delivery charges.

  • For size exchanges or customer-requested exchanges, shipping charges may be the customer's responsibility.

6. How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact our customer support team within the eligible exchange period.

  2. Provide your order number and registered phone number.

  3. Share clear pictures or videos of the product, if required.

  4. Our team will review your request and guide you through the exchange process.

Please do not send any product back without receiving confirmation and return instructions from our team.

7. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

8. Important Notes

  • All exchange requests are subject to inspection and approval.

  • Products must be returned in their original condition.

  • We reserve the right to reject requests that do not meet our exchange conditions.

  • Delivery timelines for replacement products may vary depending on availability and courier services.

9. Contact Us

For exchange, refund, or order-related assistance, please contact us:

Brand: JANAPEHCHANA

Website: [Janapehchana.com]

Email: [Janapehchana@gmail.com]

Location: Pakistan

Thank you for shopping with JANAPEHCHANA.

JANAPEHCHANA – Where Elegance Meets Identity.